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Most problems like this can be solved by increasing the publication's fragment size from 1 to 2 (or 3 if required). To do this:
In the form (frf) file, go to recognition preview and on the left, type in 2 for the fragment size. Click apply, then save the frf file.
For adjusting a publication, go to captured data, click on the name of the publication you wish to update, click on settings on the left hand side of the screen, adjust the fragment padding to 2 in the settings, click the update button, re-upload a scan of the image and check that it worked properly.
WHAT TO DO IF ROTATION (SKEW) IS AN ISSUE:
If you have a problem like this, raise a ticket and attach your frf and scanned images so we can confirm that increasing the fragment padding will help you.